AI integration
AI where it truly saves time: in support, processing and internal knowledge management.
- Business use casesThis is not AI in general: one concrete step gets machine help.
- Secure integrationIt works on your own data, fitted into the systems you already run.
- Measurable quality and oversightWhatever comes out can be reviewed, and corrected if it got it wrong.
AI features that are live
Four AI capabilities we can wire into your system. Whatever sits behind a login has no public preview: what can be named is the feature and the sequence of steps it actually runs through.
Voice note, with an AI summary
The summary sits in the job-tracking admin next to the amount and the date, so it is searchable just like the rest of the data.
- The tradesman records a voice note about the job
- The system turns it into a summary
- The summary lands in the job-tracking admin, next to the amount and the date, searchable
The only AI feature we delivered to two separate clients.
Chatbot on the property database
The chatbot does not answer in generalities: it works from the client's own property database, and what it collects does not stay in a chat window.
- A visitor asks a question on the site
- The chatbot answers from the property database
- The enquiry goes into the CRM
Knowledge-base search
The AI answers a natural-language question from a set of documents or articles, citing its source, no keyword search needed.
- The user asks a question
- The AI searches and interprets the knowledge base
- The answer arrives with a source reference
Workflow automation with AI decisions
Based on the incoming data, the AI decides the next step (e.g. where to route it, what response to send), not just a fixed rule.
- A new event arrives (an enquiry, data, a request)
- The AI interprets it and decides the next step
- The system executes: routes, replies, or flags
What does this mean in practice?
I put AI where it truly saves time and money: customer-support chatbot, document and call processing, internal knowledge management, lead qualification. For concrete business use cases, with secure integration and measurable quality. Not hype, but a working system.
Tied to one concrete work step
AI takes over an existing step instead of adding a new surface you have to manage separately.
It shows up where you work
The result lands in the admin and in the CRM, it does not stay in a separate chat window.
Human control stays on top
AI prepares, you decide; a wrong answer surfaces with us, not at your client.
What's included?
24/7 AI support chatbot (lead pre-screening, CRM/email handoff)
Visitors get an answer at night too, and a real buyer is not lost until morning.
Call and document processing (transcript, summary, invoice OCR)
You don't have to listen back to the call: the essentials are written down and searchable.
Internal, searchable knowledge base
A new colleague doesn't ask you first, they find the answer themselves.
Lead qualification and prioritization
You don't call back in arrival order, you start where the chance is greatest.
Secure integration into existing systems
Your data stays where it already was, and only the people who should can reach it.
Measurable quality and human oversight
Bad answers don't disappear: we review them, and that is how the system gets better.
Available in these packages
AI integration is part of the Terra Scale, Terra Pro System, Terra Shop System and Terra Enterprise packages. Browse the packages, or request a custom quote.
TERRA ENTERPRISE
This is for you if off-the-shelf software no longer follows how your company works.
TERRA PRO SYSTEM
A business with stable revenue that wants full automation and a sales system.
More services
Why is TerraCode better?
You're not buying a template. You get a system. One that grows together with your business.